Milward & Associates International
Milward & Associates International
Leaders in Organization Performance Improvement
President & CEO
Mark D. Milward is an Engineer, Photojournalist, Educator and an Instructor in Workforce Development. With more than 25 years’ experience, his field of expertise includes the manufacturing, aerospace, maintenance, logistics, electronics and service industries. He is a technical authority in Lean Six Sigma training specializing in training individuals as Lean Six Sigma Green Belts and Black Belts.
Mark has extensive training in Lean, Six Sigma, and Theory of Constraints (TOC). He received his Lean Principal Black Belt from Rockwell Collins, Cedar Rapids, Iowa, Certified Six Sigma Black Belt from Southern Polytechnic State University, Process Certification Black Belt from Pratt & Whitney Aircraft, East Hartford, Ct., and is a Certified Master Black Belt with the Institute of Industrial and Systems Engineers (IISE). He serves on the IISE Engineering Lean Six Sigma Conference Planning Committee as a facilitator. He is often a Moderator on panel discussions and judges in the IISE poster competitions. He is a Qualified Training Provider (QTP) for the Institute of Industrial and Systems Engineers and the exclusive LSS training provider for the IISE in the Caribbean, Nigeria and Ghana.
Mark has developed and established more than 40 Lean Six Sigma programs for process improvement and quality control in the United States, Canada, and Europe while employed with Pratt & Whitney Aircraft (P&WA) at their supplier locations for F100, F117, F119, F135, PW2000 and PW4000 jet engines. He established the Lean Six Sigma Programs at United Technologies Inc. division of Hamilton Sundstrand (UTC Aerospace). While at Hamilton Standard, he received the Boeing Supplier Quality Gold Award for establishing the LSS UTC ACE Process Certification program on the Boeing 787 Dreamliner. He has created LSS training materials, designed and implemented LSS infrastructures and has trained hundreds of civilian and military LSS practitioners in civilian and military environments. He has managed and completed over 100 LSS projects saving organizations an estimated $15 million dollars over the years. A single project completed in 2017 captured a projected savings of $158 million dollars.
Mark is also the President & CEO of Milward and Associates International, an engineering consulting and public relations firm operating in Hartford, Connecticut. He is the Public Relations Officer for the Institute of Caribbean Studies (www.icsdc.org), and a photojournalist for the West Indian American newspaper in Hartford, Connecticut. Mark is formerly the National Public Relations Officer for the National Association of Jamaican and Supportive Organizations (NAJASO) and currently serves as Director of Public Relations for the West Indian Social Club of Hartford, an organization founded by his father and several other Jamaican immigrants. In addition, he is the Connecticut representative for National Caribbean American Heritage Month (June) and Television Host and Executive Producer of the award winning “The Jamaica Diaspora Show”, providing media coverage of current affairs impacting the Caribbean Diasporas living in the US, UK, Canada and Bermuda. The show airs on Hartford Public Access Television (www.HPATV.org) in Hartford, Ct., Chicago, IL, and Boston, MA., with unscheduled broadcasts in New York and New Jersey.
He has a Bachelor of Science Degree in Manufacturing Engineering from Barry University, Miami, FL and a Master of Business Administration from Nova Southeastern University, Fort Lauderdale, FL.
President, Jamaica / Caribbean Region
Kerry-Ann Henry is an Educator, Mathematician, Statistician, Performing Artist, Instructor and Information and Education Technology specialist. She is a Lean Six Sigma Black Belt candidate and Vice Principal of Administration and Resource Development, Edna Manley College of the Visual and Performing Arts. A brilliant individual, Ms. Henry is also the premier dancer for the National Dance Theater Company of Jamaica (NDTC). Her background includes expertise in Project Management, Graphic Design and Web page Development, Data Management, Strategic Planning, Change Management, Arts Management, Curriculum Design, and the design and development of online training programmes. Ms. Henry has developed and delivered course outlines and programmes in Mathematics, Information Technology, Technology in Education, Technology and Learning, Caribbean Folk Forms (Edna Manley College 2009-2013) and Production and Caribbean Cultural Identity (Excelsior Community College, 2010). As a Corporate Planner with the Statistical Institute of Jamaica, she coordinated, wrote and monitored the Institute’s three year Modernization Plan. As a Statistician she has contributed to national publications on the Gross Domestic Product (GDP) for Jamaica. As a trained dancer, Ms. Henry fell under the guidance of Professor Rex Nettleford, OM, Rhodes Scholar and NDTC Founder. She has delivered presentations for teachers in the use of technology in Education, E-Learning Jamaica and Ed-Tech Jamaica (2011-2012). She has an Honours degree, BS in Mathematics, University of the West Indies, Mona, Jamaica, Master of Arts in Theatre and Development Studies, University of East Anglia, Norwich, England, Diploma in Education (Hons), Edna Manley College of the Visual and Performing Arts, Jamaica, and a Masters in Education Technology, University of British Columbia, Vancouver, Canada.
President & Marketing Director Nigeria, Ghana, Africa
Dr. Claire Nelson, PhD is Ideation Leader of The Futures Forum, a research and education practice specializing in bringing the power of strategic foresight and the discipline of sustainability engineering to challenges facing organizations and communities. She is an active member of the Association of Professional Futurists and the World Futures Studies Federation and serves on the Editorial Boards of Journal of Futures and World Futures Review and Human Futures Magazine. Dr. Nelson also serves as an Expert Fellow for TECHCAST Global – a leading foresight knowledge network.
Before establishing The Futures Forum, Dr. Nelson held a variety of positions at the Inter-American Development Bank, over a thirty-year career which spanned strategic portfolio development; program identification and management, and institutional assessments and technical feasibility studies across a variety of sectors including public sector modernization, private sector development, and community development. She was a thought leader in promoting Strategic Foresight in development, organizing the Bank’s first Latin America 2020 Social Development Futures Seminar Series, in 2006. She also pioneered the topic of development with equity at the IDB, helping to build the Bank’s portfolio in Black economic empowerment in Latin America. As a result of her leadership, she was honored with the IDB’s prestigious Ortiz Mena Award in 2010.
A sought-after speaker, Nelson’s engagements have included: Association of Blacks in Energy; ASME; BET/CENTRIC; World Bank; Women in Research Engineering Symposium; Black Engineer of the Year Conference; Pacific Skills Summit; Salzburg Seminar; WorldSteel; and the US Air Force. She also provides consulting to organizations such as: Development Bank of Jamaica; Spectrum Management Authority; Petroleum Management Authority; and Guardian Insurance.
A social entrepreneur, Dr. Nelson is the Founding President of the Institute of Caribbean Studies, recognized as the Architect of the Campaign for June as National Caribbean American Heritage Month and is also the Curator of the Caribbean American Legislative Forum on Capitol Hill and White House Briefings, the Invest Caribbean Business Conference; Caribbean Space Society and the Caribbean American Heritage Awards. Her community service also includes: American Association for the Advancement of Science Fellowship Review Committee; Sustainability Division of the Institute of Industrial & Systems Engineers; and the African American Unity Caucus of the Constituency for Africa. Her media features and appearances include: WHUR 96.3 FM, WEAA 88.9 FM, NPR, Al JAZEERA TV, Fox TV Baltimore, Fox TV Los Angeles, and Television Jamaica TVJ.
Dr. Nelson, who is an award-winning writer and storyteller, holds Bachelors and Masters degrees in Industrial Engineering from the SUNY at Buffalo and Purdue University respectively, and a Doctorate in Engineering Management from the George Washington University (1990). She is distinguished as the first Jamaican woman to earn a Doctorate in an Engineering discipline.
Nelson who was named one of Top 100 Women Futurists in the “Twitterverse”, has received commendation in the US Congressional Record, and has also received an Outstanding Alumni Award from Purdue University, School of Industrial Engineering. Dr. Nelson was named a White House Champion of Change in 2012.
Director, Business Management
Violette O. Haldane, is an entrepreneur, “connector”, business owner and community advocate. She is passionate about people and companies being successful. Ms. Haldane was born in Kingston, Jamaica and migrated to the United States as a child. She spent 32 years as an Insurance executive in Hartford, Connecticut, a city which is widely known as the “Insurance Capital of the World.” During her long career in Fortune 500 companies, she successfully worked in many areas including, Marketing, Sales, Underwriting, Finance and IT. Ms. Haldane is the owner of Haldane Reality and has been a real estate professional for over 15 years. She is also the President of a non-profit organization AdvocasytoLegacy which is aimed at educating individuals, families and communities how to advocate for themselves in order to change lives and leave a legacy. She works on a consulting basis with hospitals, non-profit companies and government agencies helping them with community engagement and relations on numerous topics from the “digital divide” to the literacy gap. She identifies problems and offers solutions using her analytical, organizational, project management and communication skills.
As Business Director, Ms. Haldane directs and assists in contract negotiations, sales presentations, evaluation of projects and program initiatives, financial reporting, training development and execution, project management and program maintenance, including training facilities coordination and arrangement.
Ms. Haldane is a 2018 recipient of the 100 Women of Color Gala Awards. The Gala recognizes the accomplishments of women of color in business, education, entrepreneurship, entertainment, government, and public service across Connecticut and Western Massachusetts. As a well-known business leader in the Greater Hartford and Caribbean communities she spends her free time volunteering in her community.
Ms. Haldane has a Bachelor of Arts in Communications from the University of Connecticut and a Master of Business Administration from the University of Hartford.